Creating Best-in-Class Product Experiences: Lessons Learned in the Trenches

We all want to create products that are the best they can be. We’d like to eliminate all of our users’ frustration and have them talking about how amazing the experience is. In this presentation, Acquia's Christine Perfetti will share research, design, and organizational best practices that your team can use right away to see great improvements in your product’s experience.

Christine Perfetti picked up these approaches, refined them, and started using them in her daily work at companies including Acquia, Carbonite, and Cisco WebEx.

You’ll walk away with:

• Data-gathering techniques, including usability tests and field studies, to collect insights to inform your web sites and products
• Approaches for communicating user research, including journey maps and personas
• Quick research experiments, including 5 second tests and comprehension tests, that will help you vet product concepts and designs
• Best practices for involving all stakeholders early in the design process
• Tips for facilitating teamwork and collaboration on your product team