Continuous Care: moving from support to preventative medicine
A couple of years ago, the H&S Web team split its time between running new projects and responding to support requests on live sites. Today, the support work has shifted. From a reactive place, we've moved to a more proactive model.
One of the cornerstone practices has been our maintenance reports, which we are now calling our continuous care reports. Three times a year, we reach out to our units and share a report containing what feels most relevant to their ability to keep up the health of their sites.



